Covid-19 Safety Procedures - Store Reopening, Safety Guidelines, Orders and more

 
After closing our doors to the public in March, we will be reopening our store as of May 19th, 2020. Things will look and feel a little different though, so we wanted to make everyone aware of the changes we've made, and the new store procedures we've put into place with everyone's health & safety in mind.
 

WHAT'S NEW?

*STOP! Please do not visit the store if you are ill or have been in the last 14 days, have symptoms of Covid-19 (coughing, sneezing, fever), or have been in contact in the last 14 days with someone who has symptoms.
 
*Store hours will remain modified for now, and we'll be open Monday-Saturday from 10-5 PM, and closed Sundays and holidays.
 
*Limit of 4 customers in the store at one time (2 adults per family). Please wait outside where indicated and our staff will welcome you in as space permits.
 
*If shopping with children, please use a baby carrier or stroller for young ones, and hold hands with older children to help keep them out of contact with staff, other customers and products in the store.
 
*Have a mask and/or gloves? If so, please pop them on before entering.
 
*Hand sanitizing station on entry.
 
*Safe social distancing will be maintained for team members and customers.
 
*Please avoid touching products as much as possible unless you are purchasing them. Need to have a closer look? No problem - please ask a staff member for assistance.
 
*Contact-free tap payments at till - card payments strongly preferred.
 
*Rigorous and frequent cleaning procedures of common areas & touch points.
 
*We're sorry but our change room will remain closed for now.
 
*Virtual baby registry consultations (by Zoom or phone), with in-person 'registry top-ups' available by appointment.
 
*Some additional items may be excluded from our regular return or exchange policies based on their materials and/or government sanitizing protocols and requirements.

*The Mini Meet Up Play Space will remain closed for the time being. If you're interested in discussing a small private play or party at a later date, please don't hesitate to get in touch.

 WHAT SHOULD I EXPECT WHEN I ARRIVE?
 
*We will have a sign on the window asking you to 'Please Wait Here.' If there are no more than 4 customers in the store when you arrive, a staff member will greet you and welcome you inside to shop. If we are at capacity, please wait by the sign and maintain social distancing of 2 m in the line up until space permits.
 
*When you enter, there will be a hand sanitizing station front-and-centre and we would ask that you please sanitize your hands.

*There will be one-way traffic flow in the store that's clearly indicated by arrows. Please follow the signs and maintain social distancing guidelines. Don't hesitate to ask a team member for assistance if you need it. We are there for you and happy to help.
 
*Please refrain from touching products as much as possible unless you're purchasing them. If you need a hand getting a closer look at colours or options, please let us know and we'll be there to help.
 
*When you're ready to make your purchase, please come to the till and stand on the 'Please Wait Here' floor sign. We strongly prefer contact-free card payments during this time whenever possible. If paying by debit or credit card is not an option for you, we will do our best to accommodate.
 
*Sorry but there will be no public bathrooms or change tables available for the time being.*
 

WHAT IS OUR TEAM DOING TO HELP?
 
*Our staff will be following rigorous cleaning protocols for high traffic areas and touch points.
 
*If the pin pad is used rather than tap for payment, pin pad surfaces will be disinfected directly afterwards.
 
*If ill or symptomatic, staff will remain at home and not come to work for 14 days.

*Team members will be required to wash their hands frequently, as well as disinfect their hands or gloves after coming in contact with the public or surfaces (restocking shelves, opening the door, processing purchases, moving product etc).

*Our staff will wear masks and/or face shields if working one-on-one with customers doing product demos etc. We will also ask our customers to do the same if possible.

*We will continue to offer contactless CURBSIDE pick up for online orders, as well as free local DOORSTEP DELIVERY on orders over $100 pretax from Sooke to Sidney. Local delivery orders are delivered between 8 AM-5PM within 2 business days by our eco-friendly courier, using an electric vehicle. Orders placed before 12 PM are generally delivered next business day.

*We will continue to pick and pack up online orders for Canada Post shipping following government safety guidelines.

***

Thank you to all our customers, staff and community members for your support during this time.