To make things as easy as possible for our customers, we have made our shipping rates very simple. We offer free shipping for orders of $150 or more, and $15 flat rate shipping for orders under $150 (before taxes, shipping in Canada only, some exclusions apply). Because some parts of Canada have limited delivery service and incur very high shipping charges, we are not able to offer free and flat rate shipping to all parts of the country. If you request shipping to such an area we will email you after you place your order with the most cost effective shipping option utilizing one of our carriers.
Where We Ship To
We ship to destinations across Canada, however unfortunately at this time we are not able to ship orders to Quebec, Nunavut, or the Northwest Territories. We do not ship internationally.
Carriers Utilized to Ship Items
We primarily use Canada Post to deliver our orders.
It is important to us that we ship your purchase as quickly as possible. Most items ship within 3 business days* and are typically delivered within 5-7 business days*.
In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
*We ship Monday to Friday (Business Days), excluding statutory holidays. Shipping time to some parts of the country may be up to 9 business days.Order Tracking
Online Return Policy: How to return an item
Momease Baby Boutique appreciates your business and is confident you will be happy with your purchase. If for any reason you are not satisfied with your purchase, we will gladly refund or exchange unused, regular priced merchandise within 14 days of purchase with a receipt and all original packaging (some exceptions apply - please see Return Exceptions below for more details). To process a return, complete the following steps:
The cost of shipping the item back to Momease Baby Boutique will be at the purchaser’s expense. We also do not refund the original shipping and handling that may have been paid on the order. Momease Baby Boutique Ltd. is not responsible for items that may have become lost, stolen or damaged in shipment.
For any products purchased online or in-store, the following criteria must be met to be returnable:
Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange and must meet the above criteria in order to be returnable. In addition, for safety, personal hygiene or other reasons, all car seats, carriers, wraps, diapers, teething, nursing/intimate, personal hygiene products, feeding products, special order and sale items are a final sale and do not qualify for return or exchange.
Damaged Goods Return Guidelines
Damaged items must be reported within 24 hours of receiving your order. Please take pictures of the damaged package prior to opening and email them immediately to firstname.lastname@example.org and include your Order Number in the subject line. We will contact you within 2 business days of receipt to discuss a resolution.
Online Cancellation Policy
Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 6 hours from the time of order. Please send your cancellation request to email@example.com and provide your Order Number in the subject line, as well as a reason for cancellation within the email. Please note that sending in a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled, please refer to the return policy.
In the case where an order is undeliverable or not picked up at a postal office after multiple attempts, and is then shipped back to us, shipping fees both ways will become the responsibility of the purchaser. In such a case where an order is undeliverable and is returned to us by the shipping company, the actual shipping fees both ways will be deducted from any refunds owed to the customer upon receipt of the undeliverable order, regardless of whether the order qualified for flat rate or free shipping.